For retail & e-commerce

Voice AI for retail & e-commerce

From order updates and returns to product questions and abandoned-cart calls, give your retail voice agents a natural brand voice — built and hosted in Europe.

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GDPR compliant
Hosted in the EU
On-premise ready
Sub-50 ms latency

Backed by Y Combinator

Why KugelAudio

A voice that sounds like your brand

Customer experience, in every language.

Your own brand voice

Clone a custom voice from 10–30 seconds of audio so every call sounds unmistakably you.

Shop in any language

26 languages from one model let you serve customers across markets without extra setup.

European data, European trust

Customer data is processed and hosted in the EU, fully GDPR-compliant.

Use cases

Voice for the whole shopping journey

What teams build on KugelAudio.

Order & delivery updates

Proactive status calls and instant answers to 'where's my order?'

Returns & support

Handle returns, exchanges, and FAQs without the queue.

Recommendations & re-engagement

Product guidance and abandoned-cart outreach that feels personal.

One platform

Everything your voice agents need

One European TTS API for every conversation — natural voices, real-time latency, and the integrations your stack already speaks.

26 languages, native pronunciation

A single multilingual model speaks 26 languages with regional accents — no per-language voice juggling.

~40–50 ms to first audio

Inference TTFA on kugel-3-turbo (~60–80 ms on Classic), measured server-side, so conversations feel instant.

Clone any voice in seconds

Build a custom brand voice from 10–30 seconds of reference audio.

Drops into your stack

Native Pipecat and LiveKit integrations, plus REST and WebSocket streaming.

Data sovereignty

Your data never leaves Europe

Built, trained, and hosted in the EU — outside the reach of the US CLOUD Act and FISA Section 702. The default answer to 'where does our voice data go?' is: Europe.

GDPR compliant

Fully GDPR-compliant processing, by design.

EU servers

Hosted in Germany — Frankfurt, Berlin, Amsterdam, Helsinki.

No US jurisdiction

Outside the US CLOUD Act and FISA 702 (Schrems II).

On-premise option

Run the same SDK fully on your own infrastructure.

Get started

Launch on the web or build with the API

Start on the web

Create an account, pick a voice, and generate your first audio in seconds — no credit card required.

Get started free

Build with the API

Drop KugelAudio into Pipecat, LiveKit, or any pipeline with REST and WebSocket streaming. Three lines to production.

Read the docs

FAQ

Frequently asked questions

KugelAudio generates the voice — card and payment data stay in your own systems and never need to reach us. Everything we do process is hosted in the EU and handled in line with the GDPR, with an on-premise option for full control.